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First, because your content will be original and unique, and second, you could copy external hidden HTML code by copying and pasting, which could increase your email size. Create your own content and avoid copying and pasting.Use CTAs to send a contact to a landing page. If you need to provide more information, add video links and links to know more and read more. Here are some suggestions to prevent email clipping: If your email is clipped, this is what your contacts will see: However, Benchmark cannot control this action and can not see how many contacts clicked on the Expand option. If this happens, Gmail adds a link for the reader to expand the email. To prevent this, insert images by using the correct size.Įmails larger than 102 KB run the risk of being clipped by Gmail. The Outlook may not recognize images resized within the HTML code.To fix this issue, we recommend you reorganize your email content and send email tests until you see the problem fixed. Outlook could add white space around the image.If that is the case, you can use an image editor to add the padding as part of the image. Some Outlook versions may ignore paddings and margins around images.To prevent this, avoid images with a height larger than 1728 px. If an image is larger than 1728 px, Outlook could crop, distort or omit the image.

#Mac change default email client to thunderbird how to#

Here are the most common rendering issues with ISP’s and how to fix them. You could experience graphic rendering issues depending on the inbox your contacts are using.

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To learn how to upgrade your image hosting, click here. You can upgrade to an unlimited image hosting plan for $5 a month. To avoid this, make sure to use a trustable hosting service or upload your images to your Benchmark Email Gallery. If your images are hosted on a private server, your contacts will require login credentials to see the images. After the limited time, the images could be deleted, and your email contacts will not be able to see them.

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Some sites offer free hosting for a limited time. If your images are hosted outside of Benchmark, make sure the images are not hosted on a free site or private server. If you are entering your images using their URL, copy and paste the entire URL, an inbox will not display an image if a character is missing in the URL. If that is the case, you can recommend contacts to add Benchmark Email domains to their safe sender list. Some clients could be using strict spam filtering or firewalls. The contact will have to check their browser settings. If a contact is opening the email from a browser (web email client). If the client did not disable images, then check the rest of the possible reasons below: If a contact notified you that they can’t view the images in your email, ask them to check their inbox settings. The Webpage version will allow your subscribers to open the email in a web browser.

Provide a web page version link in all of your emails.

Use Alt Text in all of your images to describe images in your email.

Using single image emails apart from possibly not displaying in the inbox are also considered risky emails and therefore could be filtered from landing in the inbox folder. Other ISPs (internet service providers) automatically block images by default, like Outlook or Yahoo Mail.Ĭonsidering, we have no control of the contact’s email inbox settings, here are a few suggestions: Some users can block images by controlling their inbox settings. If the problem persists and the image dimension and format are correct, try clearing your cache or with a different browser.Ĭheck out our blog on How to Use GIFs with Email Marketing.

Please, try changing, shortening, or taking out special characters from the name. If that is the case, you will see an error message. Sometimes special characters or a file name that is long may not allow your image to be uploaded. To know more about supported image formats, click here. If the image is larger than 5 MB it will not be accepted.īenchmark supports JPEG, JPG, PNG, and GIF image formats.

Suggestions: Stock images, Alt Text, Using the correct size and format.

What happens if I delete my image from my image gallery or host.

To prevent image display problems, we highly recommend you send test emails before sending to your entire contact list and also use the Inbox Checker feature.